FAQ

• What is Mastersystem Infotama?

• PT Mastersystem Infotama Tbk (Mastersystem) is one of the leading system integrators in Indonesia. With more than 30 years of experience, we provide end-to-end ICT (Information and Communication Technology) solutions, including technology infrastructure and advanced solutions to a wide range of reputable companies.

• Where is Mastersystem Infotama located?

• Our head office is located in Jakarta, with a representative office in Surabaya. We handle projects all over Indonesia, including Java, Sumatra, Sulawesi, Kalimantan, and Papua.

• What solutions does Mastersystem Infotama offer?

• We provide a wide range of technology solutions, including:

  1. Data Center And Cloud Infrastructure

  • Cloud Platform

  • Enterprise Networking

  • Server & Storage Modernization

  • Hyper Converged Infrastructure

  • MS-Insight (our own IP)

  • MSVision (our own IP)

  2. Digital Business Management

  • Business Process Automation

  • Digital Marketing

  • Enterprise Reconciliation

  3. Enterprise Collaboration

  • MSXperience (our own IP)

  • MS-CDX (our own IP)

  4. Adaptive Security Architecture

  • AmanTerus (our own IP)

  5. Big Data & Analytics

  6. Telco

  • MSSO (our own IP)

  7. Services
  
  For a more complete explanation can be seen in the section https://www.mastersystem.co.id/in/solutions

• Does Mastersystem Infotama provide IT consulting services?

• Yes, we offer consulting services to help companies adopt technology solutions that suit their business needs.

• Does Mastersystem Infotama provide Managed Service IT services?

• Yes, we provide Managed Service IT services that include strategic consulting to help companies adopt the right technology solutions, ensuring operational efficiency, security, and scalability according to their business needs.

• What are Mastersystem Infotama's main customer sectors?

• We serve various industry sectors including banking, telecommunications, government, manufacturing and retail. Some of our clients include major corporations in Indonesia, however we maintain confidentiality of client specific information as per agreement.

• How do I know the status of my shipment?

• Please contact our service desk team directly with telephone number +6221-3973-0808, Email: servicedesk@mastersystem.co.id

• What is Mastersystem Infotama's after-sales service policy?

• We provide comprehensive after-sales service, including warranty periods, routine maintenance, and 24/7 technical support for clients with managed service contracts. For technical assistance, contact our service desk at +6221-3973-0808.

• How do I find out about job vacancies?

• Please visit our careers page https://www.mastersystem.co.id/career or email our Recruitment team directly at recruitment.team@mastersystem.co.id

• Does Mastersystem Infotama provide internship programs?

• Yes, we provide internship programs for students and fresh graduates. Information on the internship program can be seen on the Careers page or by sending an email to recruitment.team@mastersystem.co.id.

• Does the company pay dividends? If so, how much and when are they paid?

• Information about dividends can be found on the dividend page https://www.mastersystem.co.id/stock-mastersystem/deviden

• How do I contact investor relations?

• You can contact via email corporate.secretary@mastersystem.co.id

• What is the procedure to become a business partner with Mastersystem Infotama?

• To become a vendor or business partner, please send your proposal and company profile to marcomm@mastersystem.co.id. Our team will review and get back to you if there is a potential match.

• Does Mastersystem Infotama have industry standard certifications?

• Yes, we have various industry certifications including ISO 9001:2015 (Quality Management), ISO 27001:2013 (Information Security), ISO 20000-1:2018 (International Standard for IT Management), ISO 37001 (Anti-Bribery Management System) and technology certifications from various global technology principals.

• What are Mastersystem Infotama's competitive advantages over other system integration companies?

• Our strengths include more than 30 years of experience, a highly certified technical team, a comprehensive solution portfolio, and the ability to develop our own IP products tailored to the needs of the Indonesian market.