SOLUTIONS

The Company provides IT solution services by building computing systems, storage and network in order to support customers' data needs. Following the current technology developments and internet usage, IT solutions for customers are not only to fulfill the capacity and reliability elements, but also need to pay attention to security from cyber attacks, flexibility in adjusting capacity and accessibility to the data. The following are some of the technologies related to Data Center & Cloud Infrastructure currently offered by the Company.

1. Private, Public and Hybrid Cloud

The Company provides solutions for the update of customer organization infrastructure by moving customer applications and data to cloud infrastructure and then building analytical solutions on that data platform. This type of cloud infrastructure solution can be a private cloud, hybrid cloud or public cloud.

    • Private Cloud

Private cloud can be defined as computing services offered either over the internet or through the customer’s internal network. Often called corporate cloud, this service has the same benefits as public cloud such as independent management and scalability to adjust capacity with the ability in providing additional control and other modifications through its own onpremise infrastructure.

    • Public Clouds

Cloud services open to the public and can be accessed by anyone. Generally, this cloud service uses virtualization to separate access for each user. Public clouds offer organizations the speed to change their IT spending, especially for storage and computing loads only at certain times. One example of a public cloud service is AWS, GCP.

    • Hybrid/Multi Cloud

Cloud services can be distributed between a private cloud and several public clouds, where sensitive applications are stored within the organization’s network (on-premises using a private cloud) while other services can be stored on hosts outside the organization’s network (using a public cloud). On-premise data centers using private clouds can be used for predictable computing and storage loads, while public cloud services can be used when computing and storage loads need to be increased at certain times along with generally fluctuating IT needs. In providing cloud platform solutions, the Company provides services to build its own cloud infrastructure based on customer specifications and collaborates with several principal partners such as Amazon, Google, VMWare, Cisco and HP.

2. Enterprise Networking

Is a solution that provides IT network infrastructure devices such as load balancers, routers, switches and Software Define Networking (SDN), implemented to support the connectivity of every network within the company. In providing this solution, the Company collaborates with several principal partners such as Cisco, Citrix, and F5.

3. Server & Storage Modernization

Is a solution for centralizing server and storage infrastructure. One of the technologies implemented by the Company in providing this solution is through Hyper-Converged Infrastructure (HCI). HCI is a technology that combines server, storage and network infrastructure using one software layer that functions to represent all these functions. This solution replaces the technology implemented previously where each system had to be supported by servers, storage and networks separately. In providing this solution, the Company collaborates with several principal partners such as VMWare (vSAN), Nutanix, Dell (VxRail), Cisco (Hyperflex) and HPE (SimpliVity).

4. AI Infrastructure

AI Infrastructure is a combination of hardware and software designed specifically to support the development, training, and implementation of AI technologies efficiently. This infrastructure must be able to handle intensive AI workloads, such as massive data processing, deep learning training model, and real-time AI inference.

The main components of AI-Ready Infrastructure are:

    • High-Performance Computing

a. GPU (Graphics Processing Unit) or TPU (Tensor Processing Unit): Needed to accelerate the complex training of AI model.
b. Distributed Computing: Designed to handle paralel tasks and intensive computing.

    • Data Management and Storage

a. Scalable Storage: A distributed high-speed storage system for fast data access needs.
b. Data Lakes/Warehouses: A centralized storage for structured and unstructured data.

    • Network

High-Speed Low-Latency Network: A highspeed connection with low-latency for realtime transfer of large data between distributed components.

    • Framework and Software

AI Framework: A platform such as TensorFlow, PyTorch, and others to manage AI workflow.

    • Security and Compliance

a. Data Protection: A regulated data protection (such as GDPR or PDP Law of Indonesia)
b. Audit Trails: Monitor and record ongoing activities for accountability.

    • Integration with Existing Systems

Compatibility with the Company’s IT inftastructures (legacy systems) through API or microservices.

Customer :

If you are ready to design and build an agile business and react quickly to the market changing demands while future-proof your IT environment, make Mastersystem Infotama part of your strategy. We are so ready to be your trusted advisor and help you design the right solution.

1. Business Process Automation

Business process automation does not only automate business processes, but simplifies and improves business workflows to achieve greater efficiency, adapting to changing business needs, reducing human error and clarifying job roles and responsibilities. Applying automation to your business will help you identify which tasks are taking the longest, or at what point a task tends to get stuck most frequently. The consistency of automated processes ensures you to rely on your business processes to operate and grant the same reliable processes to your customers.

2. Digital Marketing

Measuring the effectiveness of digital marketing is one of the greatest challenges facing organizations. Digital marketing analytics allows you to understand the effectiveness of your marketing and how well they're achieving your business goals. With the combination of effective digital marketing tools and a strategic business partner, your organization can experience the efficient and seamless digital content management tailored to your business objectives and specific needs.

As more and more companies adopt the concept of open workspaces, IT-based communication infrastructure is essential to maintain smooth communication among team members. Enterprise collaboration is an integrated communication solution that integrates communication through various communication services, such as video conferencing, IP telephone, corporate chat messages, contact centers, and others. In providing this solution, the Company collaborates with several key partners such as Cisco, Citrix, and NICE.

1. Modern Workspace

It is a solution to implement the concept of working anywhere and anytime through the Digital Workspace. This solution functions to deliver and manage all types of applications on any device at any time. Apart from the delivery and management functions, the security function is also crucial. The platform enables IT to deliver a digital workspace that includes a business’s preferred devices and applications, without sacrificing the security and control needed by IT professionals.

Boost productivity. Socially-connected. Professionally-collaborated. Anytime - anywhere.

Today’s organizations are always facing IT system security threats, both originating from outside and within the organization. Therefore, organizations shall have a strict IT security policy that can be applied uniformly across all organizational functions. As the evolution of IT security threats continues to grow, blocking mechanisms and corrective procedures to prevent and respond to future IT security threats are no longer sufficient. Organizations must implement an IT security platform that is able to adapt to the latest security threats and use dynamic protection and response mechanisms. 

Adaptive IT security architecture is an approach to IT security that analyzes the behavior of threats and security incidents to protect and adapt the organization before these threats become IT security incidents. Through this solution, organizations can continuously assess IT security risks and automatically take adjustable, proportional preventive actions.

The solutions that the Company provides to its customers include network security, application security, endpoint security, content security, security management, and others. To provide this solution, the Company collaborates with several principal partners such as Fortinet, Palo Alto, F5, CrowdStrike, Cisco, Thales and Checkpoint. Apart from the IT infrastructure integration services provided, the Company also provides Managed Services and IT system operation as a complement. 

1. Big Data and Analytics

With the increasing use of mobile devices that are always connected to the internet network, the data and information that can be collected by technologybased service providers is becoming very large. To analyze, retrieve information systematically and manage this huge amount of data efficiently for it to be valuable information in making business decisions, a reliable IT data analytics solution is needed. One of the data analytics solutions offered by the Company is the Enterprise Data Warehouse (EDW) to analyze large amounts of customer data and provide a single view of the customer’s business to assist in the decision-making process.

For example, banks use EDW to collect, combine and manage customer data for it to be displayed in one overall view to help make management decisions and cross-segment marketing programs. The more complex data analytic solution implemented by the Company is big data, a technology that utilizes the Hadoop framework to evaluate large amounts of data on several digital platforms.

Big data analytics is able to identify patterns in unorganized data and can be in the form of qualitative data, thus companies can obtain information such as the reasons why customers stop using the company’s products/services and help make decisions to improve product and service quality and introduce new products.

2. AI Software Platform

In this era of rapid digital transformation, AI has become an essential component for companies looking to improve efficiency, productivity, and competitiveness. Mastersystem offers AI solutions based on technology from NVIDIA AI Enterprise, AWS, and Watsonx.ai. These AI platforms are designed to help organizations develop and implement AI technology optimally, in both on-premise (private cloud) and public cloud environments. These AI platforms offer flexibility, security, and high scalability for companies looking to leverage AI in their business operations. Capitalizing on its experience and capabilities in enterprise IT solutions, Mastersystem is ready to assist customers in adopting AI with various benefits, including:

    • Security and Governance

With on-premise implementation, companies have full control over their data, ensuring compliance with industry regulations and strict data security policies. AI platform is powered by AI Governance features that ensure transparency, accountability, and fairness in the use of AI. These features help detect and reduce bias in AI models, ensuring ethical and reliable results for businesses.

    • High Performance and Scalability

AI platfom is supported by an infrastructure that can be customized to business needs, enabling fast and efficient processing of big data.

    • Integration with Existing IT Infrastructure

Mastersystem helps companies integrate AI solution with existing systems, minimizing operational disruption and accelerating the adoption of AI technology.

    • Customize AI Models According to Business Needs

The offered AI Platforms enable companies to build and train AI model according to their specific needs, increase the accuracy and relevance of the implemented solutions by providing existing model into the platform or Multiple Large Language Models that are available in the market.

    • Professional Support and Services

As an NVIDIA, AWS and IBM strategic partner, Mastersystem provides consulting services, implementation, and ongoing technical support to ensure the success of AI projects in our customers' organizations.

With the increasing need for AI solutions that are secure and fully controllable by companies, Platform AI is the ideal choice for organizations that want to run AI in an on-premise environment. As an NVIDIA, AWS and IBM Platinum Business Partner, Mastersystem is ready to be a trusted partner in its customer's AI transformation journey, delivering innovative and high-value solutions for business.

As part of the development strategies, the investment in platform AI not only provides added value for customers, but also creates opportunities for investors to support the development of AI technology that significantly impacts various industries.

Optimize resources. Anticipate business opportunities. Better Data, Better Decisions.

A telecommunications Service Provider has many components in its network to provide the services desired by customers. The solutions provided by the Company help each component to synergize and integrate well, enabling the Service Provider to provide its best service.

    - IP Backbone

IP Backbone is the main component of a Service Provider’s network. Mastersystem’s IP backbone solution uses Segment Routing technology, providing intent-based networking functions and more granular control at large scale to suit network application needs, resulting in a much better customer experience.

    - Optical Transport and Routed Optical Networking

Routed optical networking improves efficiency and simplifies network operations by combining IP-based and private line/optical services into a layer where all switching mechanisms are carried out at Layer 3, resulting in flexible management and able to utilize model-based telemetry and programmability to streamline lifecycle operations to existing services.

    - Mobile Backhaul

Every cellular service provider (mobile operator) has a mobile backhaul network or IP Radio Access Network (IPRAN) to serve GSM service users. The Converged SDN Transport architectural solution simplifies the network by combining existing services into a unified and automated infrastructure to obtain maximum scalability and flexibility to support the services that will emerge in this era.

    - Industrial Wireless

Industrial Wireless is a wireless technology designed to fulfill connectivity needs in certain industrial environments, where the connected devices are machines, sensors, control systems, and vehicles that require high-quality, high-speed, and high-reliability connectivity. Some of the technologies included in Industrial Wireless are Ultra Reliable Wireless Backhaul (UWRB) and Fixed Wireless Access (FWA).

Ultra Reliable Wireless Backhaul (URWB) is a development of Wi-Fi technology that is capable of providing wireless services with ultra-low latency and ultra-high reliability to support mission-critical applications, connectivity in locations where fiber optic networks are not available or the cost of deploying fiber optic networks is too high, or connectivity to high-speed moving assets (0ms seamless roaming/handover).

Fixed Wireless Access (FWA) is a development of Wi-Fi technology that provides broadband access to stationary locations, such as residential or office buildings. FWA is an efficient and scalable alternative to wired connections, such as fiber optic, especially for serving non-urban or lowdensity areas where rolling out wired networks is not cost effective. By using FWA, high-speed connectivity such as high-speed Internet and 5G can reach these locations.

1. Implementation Service

The implementation of solutions offered by the Company is classified into the following categories in order to adjust the implementation process based on customer needs. The implementation services offered are:

    • General Services

PT Mastersystem Infotama provides implementation services by referring to the best practice framework of Project Management Methodology (PMBOK). Our implementation services include installation and integration activities. These implementation services are carried out within a certain period of time in accordance with the agreementt.

    • Migration Services

The expert team at PT Mastersystem Infotama provides ICT system migration services for both hardware (network infrastructure, servers, storage, etc.) and software (operating systems and Active Directory, virtualization, antivirus, etc.) in accordance with customer requirements, including system upgrade services. In order to maintain service quality, the migration or system upgrade services we provide refer to the best practice framework of Project Management Methodology (PMBOK), with general service activities. These implementation services are carried out within a certain period of time in accordance with the agreement.

    • Relocation Services

PT Mastersystem Infotama provides device relocation services which work methodology is based on the Company's best practices and refers to the Project Management Body of Knowledge (PMBOK) framework. The relocation services within the scope of Project Management will be provided based on the Assessment results in the Presales Phase. These implementation services are carried out within a certain period of time in accordance with the agreement.

2. Maintenance Services

In order to ensure that the implemented system runs optimally, the Company provides postimplementation and system maintenance services that include periodic inspections, postimplementation troubleshooting (maintenance service), and most recently, customers can entrust the management, maintenance, and monitoring of their IT infrastructure to the Company (managed service). These services can be offered as part of a package with the purchase of system integration solutions or can be purchased separately according to customer needs.

Currently, the Company offers three types of maintenance packages: Gold, Silver, and Bronze. 

3. Managed Services

In order to ensure that the implemented system runs optimally, the Company provides postimplementation services under which customers can entrust the management, maintenance, and monitoring of their IT infrastructure to the Company (managed services). These services can be offered as part of a package with the purchase of system integration solutions or can be purchased separately according to customer needs.

Currently, the Company offers three types of packages for each post-implementation service. Managed service is available in three types: Premium, Advanced, and Basic. Each package has different response speeds, reporting management, service change management, and other criteria designed specifically to meet customer needs.

1. MS-Insight

This IP is the result of collaboration with Cisco (based on Cisco DNA Center, Cisco Tetration and Cisco Webex Teams) which gives users the ability to view health-score status, automation and remediation of a network system in real-time. By using MSInsight, users can improve network provisioning and problem resolution, reduce operational costs, and reduce the impact of security breaches

2. MSXperience

Driving Experience with Intelligent Insight 

The Company also develops software solutions that enable users to collaborate via multiple devices from any location and at any time, with a better experience and in-depth information. MSXperience is a web-based application based on Cisco technology (including Cisco Webex and Cisco Webex Meeting) with video portal features, webcasts, dashboard usage and analytical reports. MSExperience helps users measure the efficiency of their investment in collaboration systems, accelerate technology adoption and provide more experience and value through a consolidated platform based on open APIs.

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3. MS-CDX

In the current digital era, every company shall be able to immediately respond to customer needs, since if it is not handled quickly it will result in ineffective complaint handling in the contact center. MC-CDX was created by the Company as a comprehensive customer experience solution for Omnichannel Contact Center customers. This IP provides a customer experience-oriented dashboard, click to call feature, proactive suggestions related to relevant topics and sentiment analysis to evaluate customer conversations both in the contact center and social media.

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4. MSSO

This application is intended to improve the sustainability of network operations in Service Provider (Telecommunication) companies. This is conducted by continuously monitoring power consumption, heat, port usage, linecard, CPU, unused configuration and memory usage of network devices. This application is also equipped with several superior features such as sustainability score, network automation, sustainability analytics and reporting.

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5. MS3

Mastersystem Secure Sphere (MS3) is a blackbox security testing solution that helps IT organizations to gain security insights on an application. MS3 ensures strong security for all types of app deployment: on-premise, cloud-native, or hybrid.

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